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Returns Policy

RETURNS POLICY

IMPORTANT NOTICE FOR CHRISTMAS PRESENTS: We have extended our EXCHANGE policy for Christmas as follows -  Customers who placed orders during our Black Friday promotion (18th November and onwards) are entitled to exchange shirts AFTER the passage of our standard 28 day  returns policy. Customers have until the 15th January (22 days after Christmas Day) to EXCHANGE items ordered after the 18th November. Customers will be entitled to an EXCHANGE equal to the value of the order they placed at the time including discounted items. In short our Exchange Policy has been extended for orders placed and returned within 19th November - 15th JanThis rule DOES NOT apply for REFUNDSIf you wish to return a shirt for a refund you must return it within 28 days of receiving it as per our ordinary returns policy. Refunds are subject to our usual 28 day period starting from the day the item is received (see below for more details). For Example : Items received before the 27th November will not be eligible for refunds after 25th December - however you are still permitted to request an exchange on those same items until the 15th January. 

RETURNS

You should inform us via email (enquiry@claudioluglishirts.com) or telephone (+442084501274) before returning, refunding or exchanging a product so as to inform a member of our team to expect your return and to check for replacement items. An advisor should be available to assure you that you are choosing the correct size, so please be on-hand with measurements.

RETURN AND REFUND POLICY: 

You are entitled to a refund if the item you bought is faulty, does not fit, suit your taste or doesn’t fulfil the description given before you bought. 

You should fill out the Returns form document in the package sent to you, with each of the criteria properly filled in. 

Claudio Lugli does not provide customers with a pre-paid returns label. You are expected to cover returns at your own reasonable cost (tracked and signed). We do not encourage you to pay anymore than it costs us to send the goods to you and we will not be responsible for reimbursing you any unrealistic or expensive shipping expenditure. 

We encourage you to try the goods you receive for sizing. You are welcome to open the goods from their packaging and see the product open and try on the garment. However the goods are expected to be returned exactly as they were when bought. 

We encourage you to make the appropriate arrangements to ensure that the parcel arrives with you the following working day. Any deviations from this service will complicate your delivery and heightens the risk of losing your parcel.

We DO NOT encourage you to give any additional delivery instructions to DPD as this increases the risk of parcels to be lost (this includes sending it to a local pickup store). However we understand that this is sometimes more convenient for individual customers. It should be understood that any additional information given to DPD by you (in transit) further to the delivery information we supply, will complicate the delivery and should be done so at your own risk. Claudio Lugli will do everything in their power to support customers while their goods are in transit with DPD - however it should be understood that they are a third party delivery service. 

If you miss your parcel the first time you will be left with a note and DPD will only be able attempt to deliver your parcel two more times until returning back to us (the sender).

Claudio Lugli operates a 28 days returns/exchange policy, if the goods are in perfect condition, have not been damaged, worn out or washed, smell fouled with the original tags and a valid proof of purchase. We advise that you check the garments as soon as they arrive.

Our Return address is Unit 4 Magic House, Streakesfield Road, London, NW2 7GD 

CLAUDIO LUGLI WOMENSWEAR LIMITED offer a simple returns policy for all products purchased through our site www.claudioluglishirts.com (our site) (subject to limited exceptions as detailed below). 

Please follow the following guidelines in order to exercise your right to return product(s) back to us for a refund or exchange:

  • You are welcome to return any product (subject to limited exceptions as detailed below) back to us for a refund or you can exchange it for a different product or products.
  • In order to be able to exercise your right to a refund or exchange you must send the product back to us so that it is received by us, within 28 days of you receiving the product from us pursuant to your original order.
  • A returned product must be complete, undamaged, unused, in its original condition and in its original packaging with all labels, tags and barcodes still attached. The original packaging must be undamaged and unmarked. In short, we require the product to be in the same condition you received it in and in a condition that will allow us to sell it to another customer as new. You must also return the sales receipt for the relevant product when returning the product to us. 
  • Any refund will not include the postal charges you paid in connection with returning the product to us.
  • Save for as specified above, any other charges paid by you in connection with the product will not be refunded. 
  • The value to be attributed to the product for the purposes of an exchange will be the purchase price actually paid for the product being returned and will not include any delivery or other charges paid by you in connection with the product.
  • We do not accept the following which are excluded from this returns policy: 
  • Products that are damaged (in any way) or used;
  • Products that are made to order, made to measure, custom made, bespoke or clearly personalised; or
  • Products that, for reasons of health protection and/or hygiene, we are unable to accept the return of.

 

  • If you purchased the product as part of an offer (for example, 3 for the price of 2) then all products within the offer must be returned to us , and must comply with this returns policy, in order to qualify for a refund or exchange.
  • The return of the product is your sole responsibility and at your sole cost.
  • Please note the product is your responsibility until it is received and signed for by us. We are not responsible for parcels lost in transit. Please ensure the product is securely packaged to avoid the possibility of damage in transit and is sent back to us using a trusted delivery method. For your protection, we recommend that you send your return via a secure and traceable courier who can insure your parcel for loss in transit (for example, Royal Mail Special Delivery). You are also strongly recommended to obtain proof of posting and keep it safe.
  • Please note that the acceptance of the return of a product for refund or exchange is in our absolute and sole discretion.

The returns policy only applies if you return the product, and we receive it, within 28 days of the date you received the product from us pursuant to your original order.


Please return the product once packaged to the following address:

CLAUDIO LUGLI WOMENSWEAR LIMITED

UNIT 4 MAGIC HOUSE

STREAKESFIELD ROAD

LONDON

NW2 7GD


We also ask that you let us know (on your RETURNS FORM) if you would like to exchange the product or receive a refund. If you do require an exchange please tell us the product name and other relevant information you would like to exchange which is available from our website. 

Once your return parcel arrives back we will then dispatch the alternative product you have requested or issue a refund back to the card you originally paid with. Please note that a refund or the delivery of your exchanged product can take up to a week to process. 

If you have any questions regarding this returns policy please contact us by e-mail on info@claudioluglishirts.com or by telephone on 0208 450 1274.

This returns policy does not affect your statutory rights.

 

 

 

 

 

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