IMPORTANT NOTICE FOR CHRISTMAS PRESENTS: We have extended our EXCHANGE policy for Christmas as follows - Customers who placed orders during our Black Friday promotion (18th November and onwards) are entitled to exchange shirts AFTER the passage of our standard 28 day Returns policy. Customers have until the 15th January (22 days after Christmas Day) to EXCHANGE items ordered after the 18th November. Customers will be entitled to an EXCHANGE equal to the value of the order they placed at the time including discounted items. In short our Exchange Policy has been extended for orders placed and returned within 19th November - 15th Jan. This rule DOES NOT apply for REFUNDS. If you wish to return a shirt for a refund you must return it within 28 days of receiving it as per our ordinary returns policy. Refunds are subject to our usual 28 day period starting from the day the item is received (see below for more details). For Example : Items received before the 27th November will not be eligible for refunds after 25th December - however you are still permitted to request an exchange on those same items until the 15th January.
For Orders in the UK:
Claudio Lugli uses the DPD NEXT DAY TRACKED AND SIGNED SERVICE = £6.00
Saturday Delivery is guaranteed = £10.00
International Shipping is = £20.00
Claudio Lugli does not use any other slower or cheaper service than the NEXT WORKING DAY SERVICE. Customers who spend more than £150.00 or become part of our Loyalty Programme are entitled to Free Next Day Delivery.
All orders are packaged during office hours (Monday - Friday, 09:00-16.00). Orders placed within this time will arrive with you the following working day (unless see below). Any orders placed after 16:00 will be packed the following working day using the NEXT DAY service for delivery the day after.
Next Day deliveries ordered before 16:00 on Fridays will only arrive on Saturday guaranteed if you opt for Saturday Delivery (£10.00) You should use this service if you need your order to arrive on the weekend. Orders placed after 16:00 on Fridays will not arrive until Tuesday - using NEXT DAY DELIVERY.
Please provide a telephone number at checkout so that DPD/Claudio Lugli can contact you about the delivery time slots and address queries. DPD will contact you on the telephone number that you provided when your driver is on their way to you. You can give your driver special delivery instructions (leave with neighbour etc.) if you are not going to be in - otherwise they will leave you a note and take your parcel to a local pickup store for you to collect. Please refrain from giving DPD complicated delivery instructions after we have processed a delivery for you as we will find it very difficult to offer assistance in delivering your parcel.
Claudio Lugli DOES NOT provide pre-paid RETURNS LABELS in the packages we send, should you need to return any items. Any returns (exchange/refund) should be paid for at your own cost at your cheapest/practical rate ensuring the package is tracked and signed.
Claudio Lugli cannot be held responsible for any loss or damage to garments during delivery. This includes delivery on purchase and delivery on return.
All Items are tracked and 10 digit tracking codes are provided to you via email when your parcel is dispatched.
TRACK YOUR PARCEL: CLICK HERE
For any queries please call +442084501274 or email firstname.lastname@example.org and speak to an advisor who will be happy to help.