Having trouble placing an order/applying a discount code? Please call our team on +442084501274 and a telephone advisor can complete your order in 5 minutes!
PLEASE remember to leave a telephone number AND email address when you order so that you can be directly contacted about the tracking and status of your order. THIS IS VERY IMPORTANT if we encounter any problem - and this contact information will never be used for marketing purposes.
Claudio Lugli ONLY uses the DPD NEXT DAY TRACKED AND SIGNED SERVICE = £6.00
FREE DELIVERY FOR ORDERS OVER £150.00!
All orders are packaged during office hours (Monday - Friday, 09:00-16.00 GMT). Orders placed within this time will arrive with you the following WORKING day (unless see below - orders placed on weekends). Any orders placed after 16:00 on a working day will be packed and sent the following working day using the NEXT DAY service.
Next Day deliveries ordered before 16:00 on Fridays will only arrive on Saturday guaranteed if you opt for Saturday Delivery (£10.00) You should use this service if you need your order to arrive on the weekend. Orders placed after 16:00 on Fridays will not arrive until Tuesday - even if you are using NEXT DAY DELIVERY.
You should inform us via email (firstname.lastname@example.org) or telephone (+442084501274) before returning, refunding or exchanging a product so as to inform a member of our team to expect your return and to check for replacement items.
RETURN AND REFUND POLICY:
You are entitled to a refund if the item you bought is faulty, does not fit, suit your taste or doesn’t fulfil the description given before you bought.
You should fill out the Returns form document in the package sent to you, with each of the criteria properly filled in.
Claudio Lugli does not provide customers with a pre-paid returns label or returns service. We recommend returns using Royal Mail Tracked and Signed. You need not disclose that the goods are of high value/nor do you need to purchase a new special parcel as you will be charged a premium. You are provided with a resealable bag which you are advised to reuse. You are expected to cover returns at your own reasonable cost (it need not be a premium or next day service). The cost of your return parcel should never exceed £5.00 (with Royal Mail) and Claudio Lugli will not be expected to reimburse this to you or any cost incurred with your courier.
We encourage you to remove the goods from the packaging and try on the product you receive for sizing whether you deem them to be the incorrect size. Claudio Lugli will reject goods for exchange and refund if you have washed or soiled the product. Please see our Washing Guidelines for more information on this.
Claudio Lugli operates a 28 days returns/exchange policy, if the goods are in perfect condition, have not been damaged, worn out or washed, smell fouled with the original tags and a valid proof of purchase. In order to be able to exercise your right to a refund or exchange you must send the product back to us so that it is received by us, within 28 days of you receiving the product from us pursuant to your original order.
We advise that you check the garments as soon as they arrive and process your return as soon as possible.
Our Return address is Unit 4 Magic House, Streakesfield Road, London, NW2 7GD
®Copyright - Claudio Lugli Womenswear Ltd
Please contact us for more information.